BOSS Menswear Outlet - Livingston

Xia K.

Terrible service, arrogant manager. Purchased underwear wanted to exchange for different color the next week. Told by staff that it could not be exchanged even though nothing was mentioned at the time of purchase by the staff and was told that I had 28days for refund or exchange. When I wanted to purchase a jacket and asked if they had a fresh one at the back the manager initially ignore me and the told me that was the only one left but when I took it to the till, another staff said they had plenty at the back. Very badly managed

DON D.

Sat nav very poor on this one but eventually found it.

Jonathan L.

I bought a pair of formal shoes from this store 10 months ago, and just last week one of the shoes developed a hole in the sole. I went to the shop to see if there was anything they could do, and the manager said that faulty shoes must be returned within six months of purchase. She could therefore do nothing for me. I said I was very disappointed that a pair of shoes at this price would develop a hole after such a short time. I asked what she thought I should do, and she said I should contact Customer Services. I emailed them with several photos, but they were equally unhelpful.

The agent said “Experts recommend leather soles to be replaced around every five years”, so I said “...these soles have lasted less than a year. This makes me think that there is a fault with these shoes. Would you not agree?”

The customer service agent replied with “All HUGO BOSS products are subject to rigorous and continuous Quality Control checks. We have no cause for concern on the production of this style, and on this particular garment we can conclude that there is no manufacturing fault.”

I am extremely disappointed on two accounts. First, an expensive pair of shoes has developed a hole within one year of use. I do not expect this level of performance from any brand, let alone HUGO BOSS. Second, while I recognise the manager at the store and the customer service agent are well within their rights to take the course of action they did, I feel the path they chose shows a complete lack of customer support and has no regard for customer loyalty. This interaction will certainly impact my future decisions to shop at HUGO BOSS.

Linda M.

Visited at end of February. Purchased a Hugo Boss top. Just watch out for this. The top was actually in the sale so instead of it being £59 it was only £53. Next to the till there is a display of trainer socks. My husband was told to choose a pack of 2. Which he did. He paid and we left. Today he looked at receipt. He was charged for the socks and the total for both items was £59.40 😕 So learn from our mistake. Don't let them think you are getting the socks FREE. You are paying for them. If it sounds too good to be true...it is too good to be true.

Steven C.

Excellent service here. Very attentive but not at all pushy. Made a fair sized order and was given 2 free t shirts on top. They also had open changing rooms which can't be said for most shops at the moment.

SCOTLAND F.

Horrific. Went in, didn't get any help from the staff whatsoever. And to be friendly I said hello to 2 members of staff. And they completely ignored me. There are better brands you can go for than this joke of a shop.

Sara K.

Absolutely amazing staff! Very attentive and so helpful, definitely the best Hugo boss I’ve been too! Very happy customer thank you!

James Y.

Outstanding service from Henry. Very accommodating and not pushy. Well above standards!