Yourdesign - Ormskirk

A.R.T B.

CANT RECOMMEND YOURDESIGN ENOUGH!!!
fast replies and even faster delivery!!!

Kate was really accommodating with our order!
Sadly we we're in a real rush, n' on the other side of the country from them..
however I received my large order less than 30 hours from ordering it! Really good quality prints too!! colours are amazing too 🙂

Chloe

the best company ever! needed a jumper posted to NI last minute and urgent as had been let down and they were so so accommodating. Kate was so lovely and when I contacted them they replied back right away and were so helpful and my jumper came even better than expected in under 48 hours!! Could not recommend enough if I could fly over to Burscough and give them a big hug I would! Thankyou so much yourdesign love you all, if i ever win the lottery ill happily split it with yous xx

PARTY C. -. O.

Great company with fast turn around times, Kate and the team have always gone above and beyond to help with my orders

Liam J.

Visited the shop for a t shirt. The team despite the machine being off made it there and then for me as I needed it that day. 100% recommend.

Reader 1.

Superb company, customer care is excellent, swift response and prompt dispatch of items. Louise and Kate went out of their way to help, communication from the company is outstanding, emails responded to quickly. The sweatshirt I ordered is excellent quality, the print is exactly as on the website, colours match exactly. A very positive experience, I would be happy to do business with the company again.

Arrowbuild S. L.

Exceptional service, fast postage & the end product is exactly what I wanted. Kate was receptive to my requests, worked hard to accommodate my short time frame and had clear, fast communication. Will definitely be using again, thank you so much!

RidaB93

I wanted to order a baby grow for my niece to welcome home and meet, for the first time, her grandpa on Sunday. I spent hours designing the image I wanted on the item on Wednesday night and placed the order just after midnight. I paid extra for the Royal mail 24 option to receive it before Sunday. I reached out via WhatsApp. No response. Then via their chat support. It wasn't live, just initiated an email/ticket. K responded saying it's 48hrs to design and that if the next day delivery option were available, it would've come up as an option. Nowhere on the website or indeed in the purchase flow was this suggested. I found the only premium available and paid for it. The item arrived the following Wednesday, a whole week later. I expressed my frustration and the fact they misled me but they kept repeating the above and denied me a refund. The only thing I can do now is warn others.

PS I had ordered from them a mug back in 2019 and the design didn't preview well. Their customer service agent was appalling on the phone and she even hung up on me so I'd left an honest review on here. The same manager, K, reached out and resolved the issue requesting I delete the review. I did.

I hadn't realised I was ordering from this same company so I've now had 2/2 bad experiences. I certainly won't be forgetting the name this time and sure enough will NOT be using their services. Please note both items were not bad, quality wise, but the awful service and dishonesty will not forgotten or tolerated. K, this time I will not be removing the review as I've learned my lesson.

Took screenshots in case they've since updated to match reality.

Jade C.

Will never ever use this company ever again. One of the worst experience I’ve had with a company, at first they was responding instantly about my query, I selected the wrong postage options and requested to pay more to get my item delivered on time. They were keen to respond instantly sending me bank details to send money to as soon as I transferred the money they have out right ignored me and did not dispatch my item yesterday as they said they would do. AVOID this company I definitely do not recommend!!!!!